To contact Lombok Seaplanes, message the coordination desk directly on WhatsApp at +62 811-3941-4563 or email bd@juaraholding.com with your travel dates, passenger count and weights, pick-up point, resort or hotel, and arrival flight number. The desk replies within one business day, usually the same day between 08:00 and 18:00 WITA, with a written, date-stamped answer covering what is realistically bookable on the Lombok-Gili corridor today and what is still pending permits.
How Do I Reach the Desk Right Now?
Two channels reach the same coordination desk, run by Juara Holding Group as an independent broker — not a seaplane operator, and not affiliated with any named seaplane brand operating in Indonesia.
- WhatsApp (fastest): +62 811-3941-4563 — send a short message with your dates and route; a human on the desk replies, not a bot.
- Email: [bd@juaraholding.com](mailto:bd@juaraholding.com) — better for group bookings, corporate travel desks, or requests that need documents attached (passenger manifests, event itineraries, resort confirmations).
Both channels are read by the same team, so pick whichever is easier to check from where you are. WhatsApp gets a faster first reply; email is easier to keep as a paper trail for a written quote.
What Should I Include In My Message?
A complete first message lets the desk answer in one reply instead of three rounds of back-and-forth. Include:
- Travel dates — outbound date and, if relevant, a return date.
- Passenger count — total pax, and whether anyone is a child or infant.
- Passenger weights — seaplanes and small aircraft work to strict payload limits, so approximate weight per person matters even before an aircraft is confirmed.
- Origin point — Lombok’s Zainuddin Abdul Madjid Airport (BIZAM), a Sengigi or Senggigi-area hotel, or another named pick-up.
- Resort or hotel — the property on Gili Trawangan, Gili Air, Gili Meno, or in the Mandalika area, so the desk can check what transfer options that property already uses.
- Arrival flight number and time — needed to plan a realistic pick-up window and to flag if an early or late arrival falls outside standard operating hours.
Leaving out weights or the exact resort name is the single biggest cause of a delayed reply, because the desk then has to ask a follow-up question before it can give a usable answer.
Send a Short Request
Prefer a form over WhatsApp? Use the fields below as your message template — copy them into WhatsApp or email exactly as listed:
| Field | What to enter |
|---|---|
| Name | Full name of the lead traveler |
| WhatsApp or email | Best channel to reach you |
| Travel date(s) | Outbound (+ return if applicable) |
| Passengers | Total pax + approx. weight per person |
| Origin | Airport (BIZAM) or hotel/area name |
| Destination | Gili Trawangan / Gili Air / Gili Meno / Mandalika |
| Arrival flight | Airline + flight number + time |
| Notes | Luggage, special requests, event/group context |
Submitting this template by WhatsApp or email is treated the same as filling in a contact form — there is no separate portal to log into.
What Are My Current Options From Lombok To Gili?
As of mid-2026, there is no scheduled, publicly advertised seaplane service running on the Lombok-Gili corridor. Every citable option today is a boat or a land-plus-boat combination. The desk states this plainly on every quote rather than implying availability that does not exist. Public and chartered boat fares on this route, current as of 2026 guides, look like this:
| Option | Route | Duration | Fare (per person, IDR) |
|---|---|---|---|
| Public boat, Bangsal Harbour | Bangsal → Gili Air | ~20 min | 15,000 |
| Public boat, Bangsal Harbour | Bangsal → Gili Meno | ~30 min | 18,000 |
| Public boat, Bangsal Harbour | Bangsal → Gili Trawangan | ~40 min | 20,000 |
| Fast boat, Teluk Nare | Teluk Nare → any Gili | 10–15 min | 85,000–150,000 |
| Private speedboat | Bangsal → any Gili | ~15 min | 550,000 (per boat) |
| Private speedboat | Gili Air → Teluk Nare/Kodek | — | 450,000 (per boat) |
| Inter-Gili / Gili-Bangsal fast boat | Between islands | varies | 100,000–150,000 |
Separately, an NTB provincial government MoU with PT Aman Air, reported 28 February 2026, covers a planned seaplane waterbase at Bendungan Batujai in Central Lombok, intended to serve amphibious flights to five NTB island destinations including Gili Trawangan. The same report notes that take-off and landing permits for Gili Trawangan had not been issued at that point, because the island sits inside a conservation area. Earlier NTB tourism reporting, dated 27 December 2025, described plans for flights linking BIZAM to small islands starting sometime in 2026. Neither report constitutes a confirmed timetable, and any network beyond 2026 is a projection, not a booking-ready service. When you contact the desk, expect a direct answer on where that waterbase plan currently stands rather than a sales pitch.
How Does Booking Work After I Contact The Desk?
- You send your request — WhatsApp or email, using the fields above.
- The desk checks current status — seaplane feasibility against permits, weather windows (typically 08:00–11:00 and 13:00–16:00, with no low-light water landings), and licensed-operator availability; if no seaplane option exists for your dates, the desk says so.
- You receive a written, dated quote — covering whichever option is genuinely bookable, whether that is a seaplane slot (if and when available) or a vetted boat/land transfer arranged through a licensed partner.
- You confirm — by reply on the same WhatsApp thread or email; nothing is booked automatically from your first message.
- The desk coordinates with the licensed operator — Juara Holding Group does not own aircraft or vessels; it arranges the service with a vetted, licensed partner and confirms the booking back to you in writing.
Every quote is dated at the point it is issued and is explicitly subject to change — weather cancellations, permit status, and operator schedules can all shift a quote given last week.
Get a Dated Quote
Ready to check what is actually available for your dates? Message the desk on WhatsApp at +62 811-3941-4563 or email [bd@juaraholding.com](mailto:bd@juaraholding.com) with your dates, pax, weights, origin, resort, and arrival flight. Juara Holding Group operates as an independent coordination desk, not a seaplane operator — every quote names the licensed partner handling your transfer and is dated the day it is sent, subject to permits and weather.
Frequently Asked Questions
How fast will the Lombok Seaplanes desk respond to my message?
Expect a reply within one business day, and usually the same day if you message between 08:00 and 18:00 WITA. WhatsApp typically gets a faster first response than email. A complete message with dates, pax, weights, and resort name is answered faster than a partial one, since the desk will not need a follow-up question first.
What exactly should I write when I contact the desk?
Include travel date(s), total passengers and approximate weight per person, your origin (BIZAM airport or a named hotel), the resort or hotel at your Gili or Mandalika destination, and your arrival flight number and time. Leaving out weights or the exact resort name is the most common reason a first reply asks a follow-up question instead of giving a full answer.
Can I get a same-day quote for a Gili resort transfer?
Often yes for a boat or land-plus-boat transfer, since those run on established, licensed schedules. A seaplane-specific quote depends on current permit status and operator availability for the Lombok-Gili corridor, which the desk checks before replying, so a seaplane answer can take a little longer than a boat-transfer answer.
Does contacting this desk guarantee a seaplane is available for my dates?
No. As of 2026, no scheduled seaplane network is publicly operating between Lombok and the Gili islands, and the NTB-Aman Air waterbase plan reported in February 2026 had not yet received Gili Trawangan landing permits. The desk tells you honestly whether a seaplane option exists for your dates or whether a boat transfer is the realistic choice.
What is the best way to contact the desk for a group or corporate booking?
Email bd@juaraholding.com with a passenger manifest, dates, and any event or itinerary documents attached, since email keeps a clear written record for multi-passenger bookings. You can still open the conversation on WhatsApp first and move to email once the group details are ready to send as an attachment.